Six Sigma Online

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Heretic Articles

ROI President Steve Ouellette writes a popular monthly article for Quality Digest's InsideSixSigma online newsletter. These articles humorously (and usefully) discuss the good, the bad, and the ugly of how Six Sigma is implemented. You can access those articles here.

If you want to be notified via an RSS feed as new articles are published, scroll down to the bottom of the page and click on the RSS Logo icon.



Destructive Gauges and Measurement System Analysis

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We have recently covered a lot of ground on the topic of measurement system analysis (MSA). We talked about the basics of MSA, the potential study, the short-term study, and the long-term study. At this point you should have a pretty firm foundation in the importance and methods of good MSA studies for your research and production, as well as a practical tool to help you in doing measurement system analysis—the file "MSA Forms 3.22.xls" (gauge repeatability and reproducibility worksheets)— which is a free download from Six Sigma Online. In this article, I am going to tie up some loose ends and then talk about a frequent question, “Is MSA even possible with a destructive gauge?”

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Performing a Long-Term MSA Study

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Ahh, measurement system analysis—the basis for all our jobs because, as Lord Kelvin said, “… When you cannot measure it, when you cannot express it in numbers, your knowledge is of a meager and unsatisfactory kind.” How interesting it is then, that we who thrive on data so frequently don't have any proof that the numbers we're using relate to the event we are measuring—hence my past few articles about the basics of measurement system analysis in “Letting You In on a Little Secret,” on how to do a potential study in “The Mystery Measurement Theatre, and on how to do a short-term study in “Performing a Short-Term MSA Study.” The only (and most important) topic remaining is how to perform a long-term study, which is the problem I left with you last month.

So read on to see how.

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Performing a Short-Term MSA Study

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In the past couple of articles, we have been having fun together testing whether a measurement device is usable for the crazy purpose of determining if we are actually making product in or out of specification. Last month, we performed a measurement systems analysis (MSA) “potential study” using a snazzy MSA spreadsheet (if I do say so myself)*. We found that the Hard-A-Tron was not only pretty highly variable (compared to our spec), but that the material we were measuring actually might have been changing over time. But a potential study was not enough for you, was it? You asked, nay demanded, that we perform a short-term MSA, and I, your humble servant, gave you the data to do so. After the jump, we will perform the analysis, so unless you are the type of person that flips to the back of the book to see if you want to read it, finish up your analysis, and then click to read more.

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The Mystery Measurement Theatre

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If you can’t trust your measurement system, you can’t do anything with the data it generates. Last month, in “ Letting You In On a Little Secret,” we talked about the purpose of measurement system analysis (MSA) and I gave you a neat spreadsheet that will do MSA for you, as well as some data (repeated after the jump) from the gauge you want to buy, the Hard-A-Tron. I also left you with a mysterious statement that this study was trickier than it appeared. This month I’ll start off answering a question I received, and then we will see how well the Hard-A-Tron did—and what mysterious thing was going on in the data. After that, if you are good, I’ll give you another set of data to further test a measurement device.

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Letting You In on a Little Secret (MSA)

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You know how sometimes you think everyone knows a secret that they haven’t let you in on? Well, I had the opposite happen to me the other day. I assumed everyone knew the purpose for measurement system analysis (MSA), a.k.a. gauge repeatability and reproducibility; but I found out that a number of people have a completely mistaken impression of what they are for, much less how to do them correctly. So I thought I would give away, (free of charge) articles that explain the basics of MSA, as well as a cool MSA spreadsheet to help you learn how to do them, just because that’s the kind of guy I am. Selfless. And humble. Yep.

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Random Heresy

Confusing breakthrough with continuous improvement

This month let’s examine another common mistake that some people (not my loyal, intelligent, heretical and, let's face it, downright attractive readers) make when they use Six Sigma.

I expect to seriously annoy some practitioners when I say that Six Sigma isn't a method of continuous improvement—no matter how many times you've heard someone say exactly that.

Bold assertion, you say? Remember, Six Sigma heretics don’t accept arguments from authority, so keep an open mind and don’t take me at my word. Let’s take a more detailed look.

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In the News

Six Sigma's lead instructor Steven Ouellette wrote an article with Dr. Jeffrey Luftig on "The Decline of Ethical Behavior in Business."

 


 

Six Sigma Online's lead instructor Steven Ouellette was profiled in the June 2008 issue of Quality Digest magazine. If you want to learn more about Steve's peculiar view of the world, as well as what he studied for a year in Europe, read the profile online.